The sales department is the last link in the companies’ value-added chain: At this point it is determined whether the company’s products will be accepted in the market. Therefore up-to-date information is vital, for example concerning availability, special prices or delivery times of different manufacturers. A customer always wants to be well informed about the estimated time of arrival by email confirmation for shipping with tracking numbers of the parcel service, backorders, or processing status of returns. Everything must be as easy as possible, clear and reliable as well being automatically communicated by email via Web service by telesales or the shop itself.
There are numerous possibilities to compare prices and service via the internet: with just a few mouse clicks, a previously loyal customer can to switch to a competitor. A reliable, high level service solution is an important element for a successful sales department. Customer Relationship Management (CRM) functionalities like insight into latest orders, phone records and special prices complete the requirements of up-to-date software.
We recommend the following Anveo extensions